This Refund Policy applies to all services purchased from emmatranslation. We want every project to go well. If it does not, we work to make it right.
If you cancel your order before we have started work (typically within 24 hours of purchase), we will issue a full refund minus any payment processing fees charged by Stripe.
Once a project has been assigned to a translator and work has begun, we cannot issue a full refund. If you cancel at this stage, we will refund the proportion of the project not yet completed, assessed at our discretion based on work done.
If you believe the delivered translation does not meet the agreed standard, contact us within 7 days of delivery. We will assess the concern and either provide a free revision or offer a partial refund where appropriate. Our commitment is to accuracy and we take quality disputes seriously.
Certified translations are not refundable after delivery, as the work is complete and the certification has been issued. If the receiving institution rejects the document due to a translation error on our part, we will re-translate at no charge.
Approved refunds are processed via Stripe and typically appear within 5 to 10 business days depending on your card issuer.
emmatranslation · 155 Oak View Dr, Jasper, TN 37347 · hello@emmatranslation.com
Last updated: January 2025