Frequently asked questions

Honest answers before you commit to anything.

What languages do you translate into?

We currently support 12 languages: English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Arabic, Russian, Dutch, and Korean. Contact us if you need a language not listed.

How long does a translation project take?

Standard documents (under 1,000 words) take 2 to 3 business days. Larger projects are scoped individually. Rush delivery to next business day is available as an add-on.

What does certified translation include?

A certified translation includes the translated document plus a signed statement from the translator affirming accuracy. This is accepted by US courts, USCIS, and most government agencies.

Do you work with legal documents?

Yes. Contracts, immigration filings, court documents, and corporate agreements are among our most common legal requests. We have translators with legal backgrounds across several language pairs.

How do you handle confidential documents?

All documents are handled under strict confidentiality. We can sign an NDA before work begins on any sensitive project. Source files are deleted after delivery unless you ask us to retain them.

Can you match the original document formatting?

Yes. The Layout Formatting add-on is available for projects where the original visual structure needs to be preserved exactly in the translated document.

What happens if I need revisions?

Every project includes one revision round. If something is not right, we fix it. Additional revision rounds are available as an add-on at checkout.

Do you offer ongoing translation services for businesses?

Yes. Our Enterprise package includes a dedicated account manager and priority queue for clients with ongoing or high-volume needs.

Can you translate documents into languages not listed on your website?

Contact us with your language pair. We have extended network translators covering many additional languages and can often accommodate requests not listed on the services page.

How do you ensure translator confidentiality?

All translators on our network are bound by confidentiality agreements. We can provide a signed NDA before any work begins on sensitive projects at no additional cost.

Still have questions?

Contact us directly
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